(Please note that Sternfenster Window systems is a trading name of Starglaze Windows and Conservatories Ltd both of which are also covered under this statement)
The policy aims to provide you with the following information:
What We Do
Founded in 1974, Starglaze is a manufacturer and supplier of PVC and Aluminium Windows and Doors and we also manufacture our own glass units.
The Data We Collect – Information access and storage
All personal information you supply, either online or by any other means, is held in secure conditions. All reasonable steps will be taken to ensure that third parties do not have unauthorised access to any stored information. Any personal information we hold on our database will be permanently removed should the individual so request. We will disclose information held if required to do so by law.
The legal basis for collection of data via our website is “Legitimate Interest “ as per Recital 47 of Article 6(f) of the General Data Protection Regulations (GDPR) as it is reasonable for you to expect that you will be contacted about your enquiry having entered your contact details into an enquiry form.
We do not collect “sensitive data” about you (as specified in Article 9 of the GDPR as data about “racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership”.)
We do not knowingly collect, process or share the Personal Data of children or minors, if you are under 18, please do not provide any personal information to us.
Information we store includes:
What we do with the information
We will use personal information for the purpose of administering and expanding our business activities, providing customer service and making available our products and services to our customers and prospective customers.
We may send you marketing communications relating to our business which we think may be of interest to you, by post, by email or telephone (you can inform us at any time if you no longer require marketing communications).
We will retain your Personal Data for up to 15 years from the date of submission or alternatively our last communication with you. We require access to your details in order to refer to any future service, warranty or remedial work which you may require. Without such, we will be unable to refer to previous installations or remedial work. Please note that we manufacture everything on a bespoke basis and if we do not retain your details we will be unable to access your contract details and therefore your warranty will be void.
Information is stored on a secure database and accessed by authorised and trained personnel only.
Passing of information to third parties
As part of certain warranties and guarantees and special offers, we are required to provide third parties with your information in order to validate the information should you be required to refer to it in the future.
We would draw your attention to the links on our website. We take all reasonable steps to ensure that any website that can be accessed via our website maintains the same standards of privacy exercised by Starglaze, however, once you leave our website it is your responsibility to read the privacy statements of each website. This privacy statement applies solely to information collected by this website.
Updating Personal Information
If you wish to be removed from our database please contact us on 01522 512525 and you will be provided with an up to date email address to submit your request in writing. We will contact you to confirm receipt.
Changing your cookie settings
You may not know it but under GDPR you have certain rights regarding your Personal Information. The rights that apply to the Personal Data we collect are as follows:
We are committed to protecting your privacy in all our dealings with you. The personal details and information which you submit to us are held on a database for our own use.
Any information we hold about you will be used to assist us in providing our services to you and in the compilation of anonymous statistical information
By submitting your personal details you are consenting to it being processed, used and stored on a database by Starglaze. Once the Trade/Retail order/installation is completed, all paper copies of contracts and agreements will be scanned into the database.
The List Owner (the Data Controller)
The Data Controller is Starglaze Windows & Conservatories Ltd, No. 5 Works, Waterside South, Lincoln, LN5 7JD.
For further information and for copies of procedures, please contact Starglaze on 01522 512525 or enquire through our website.