Privacy Policy

This privacy policy is for this website www.starglaze-windows.com which is operated by Starglaze Home Improvements LLP

Starglaze Home Improvements Privacy Policy

(Please note that Sternfenster Window systems is a trading name of Starglaze Windows and Conservatories Ltd both of which are also covered under this statement)

The policy aims to provide you with the following information:

• How the information you provide is used
• What we will do with the information you provide
• Send you information about our services
• How you can contact us

What We Do

Founded in 1974, Starglaze is a manufacturer and supplier of PVC and Aluminium Windows and Doors and we also manufacture our own glass units.

The Data We Collect – Information access and storage

All personal information you supply, either online or by any other means, is held in secure conditions.  All reasonable steps will be taken to ensure that third parties do not have unauthorised access to any stored information. Any personal information we hold on our database will be permanently removed should the individual so request. We will disclose information held if required to do so by law.

The legal basis for collection of data via our website is “Legitimate Interest “ as per Recital 47 of Article 6(f) of the General Data Protection Regulations (GDPR) as it is reasonable for you to expect that you will be contacted about your enquiry having entered your contact details into an enquiry form.

We do not collect “sensitive data” about you (as specified in Article 9 of the GDPR as data about “racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership”.)

We do not knowingly collect, process or share the Personal Data of children or minors, if you are under 18, please do not provide any personal information to us.

Information we store includes:

• Name
• Address/postcode
• Telephone Numbers
• Email
• Company details
• Date of Birth
• Contract details
• Purchase Agreement
• Service Sheets
• Notes/correspondence relating to the quotes/contract/customer

What we do with the information

We will use personal information for the purpose of administering and expanding our business activities, providing customer service and making available our products and services to our customers and prospective customers.

We may send you marketing communications relating to our business which we think may be of interest to you, by post, by email or telephone (you can inform us at any time if you no longer require marketing communications).

We will retain your Personal Data for up to 15 years from the date of submission or alternatively our last communication with you. We require access to your details in order to refer to any future service, warranty or remedial work which you may require. Without such, we will be unable to refer to previous installations or remedial work.  Please note that we manufacture everything on a bespoke basis and if we do not retain your details we will be unable to access your contract details and therefore your warranty will be void.

Information is stored on a secure database and accessed by authorised and trained personnel only.

Passing of information to third parties

As part of certain warranties and guarantees and special offers, we are required to provide third parties with your information in order to validate the information should you be required to refer to it in the future.

Links

We would draw your attention to the links on our website. We take all reasonable steps to ensure that any website that can be accessed via our website maintains the same standards of privacy exercised by Starglaze, however, once you leave our website it is your responsibility to read the privacy statements of each website. This privacy statement applies solely to information collected by this website.

Updating Personal Information

If you wish to be removed from our database please contact us on 01522 512525 and you will be provided with an up to date email address to submit your request in writing. We will contact you to confirm receipt.

Cookies

The Starglaze, Sternfenster, My Bifold and SF Plus websites use cookies to track user activity whilst on the sites.  In order to fully utilise the services we offer, visitors to the sites will need to have cookies enabled.  However, no user information is retained by Starglaze using cookies.  For further details please refer to the Cookies statement on our websites.

Changing your cookie settings

Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of the websites may not be available to you.

Your acceptance of this Privacy Policy

You may not know it but under GDPR you have certain rights regarding your Personal Information.  The rights that apply to the Personal Data we collect are as follows:

• The right to be informed – this means you have a right to know what happens with your Personal Data. This Privacy Policy provides you with this information.
• The right of access – this means you have the right to know what Personal Data we hold about you. Upon request, we will provide this information to you free of charge within a reasonable amount of time.
• The right of rectification – if the Personal Data we hold about you is incorrect or incomplete you have the right to correct it or complete it.
• The right to erasure – sometimes known as “the right to be forgotten” this means if you request us to do so, we will delete the Personal Data we hold about you.
• The right to restrict processing – this means that you can request for us to cease processing your data rather than deleting it.
• The right to data portability – this means if you request Personal Data from us we will provide it in a commonly used, machine readable form.
• The right to object – this means you can object to us processing your Personal Data if you do not believe it is in your interest
• The right to lodge a complaint with a supervisory authority if you so wish.

We are committed to protecting your privacy in all our dealings with you.   The personal details and information which you submit to us are held on a database for our own use.

Any information we hold about you will be used to assist us in providing our services to you and in the compilation of anonymous statistical information

By submitting your personal details you are consenting to it being processed, used and stored on a database by Starglaze. Once the Trade/Retail order/installation is completed, all paper copies of contracts and agreements will be scanned into the database.

By using our websites you consent to the collection and use of your personal information in the ways specified above in our privacy policy.

The List Owner (the Data Controller)

The Data Controller is Starglaze Windows & Conservatories Ltd, No. 5 Works, Waterside South, Lincoln, LN5 7JD.

For further information and for copies of procedures, please contact Starglaze on 01522 512525 or enquire through our website.

Starglaze Windows & Conservatories Ltd Privacy Policy 1st October 2023